What you’ll be doing: You'll provide Level 2–3 support to internal users across a broad technology stack, acting as a key escalation point for more complex issues. From Microsoft 365 and Intune to cloud and networking, you'll work across a varied environment where your initiative and curiosity will be put to good use.

Your day-to-day will include:

• Supporting users across Windows and macOS environments
• Providing escalation-level troubleshooting for hardware, software, and connectivity issues
• Managing devices, policies, and configurations via Intune (including documentation)
• Assisting with cloud services and basic server-side tasks
• Handling backups and recovery processes using Veeam
• Performing basic networking diagnostics and troubleshooting
• Delivering excellent customer service and clear communication with users

What you’ll bring:

• Proven experience in a Level 2–3 support role
• Strong knowledge of Microsoft 365, with some macOS exposure
• Experience with Intune, Veeam, and basic server administration
• Solid troubleshooting skills across networking, endpoints, and cloud environments
• Excellent communication and a team-first, “get stuck in” mindset

Please Only apply if you have the right to live and work in New Zealand. For this position, you must be available for an interview in Auckland.

CS3946671