We are seeking an experienced Halo ITSM Specialist to support one of New Zealand’s leading MSPs as they transition from Workflowmax, MS Planner, and Zendesk to Halo ITSM. This is a 3-month contract with the potential to make a significant impact during a critical migration phase.

Key responsibilities:

• Assist with the setup, configuration, and optimisation of Halo ITSM.
• Support implementation across modules, particularly PSA (with exposure to ITSM and CRM beneficial).
• Provide guidance and best practices for ticketing, workflows, and system processes.
• Collaborate with internal teams to ensure a smooth transition from legacy systems.

What we’re looking for:

• Hands-on experience with Halo ITSM (PSA module preferred, ITSM module experience highly valued).
• Strong understanding of MSP service delivery environments.
• Proven ability to support system migrations and drive adoption of new platforms.
• Excellent communication and problem-solving skills.

This is an opportunity to work on a high-impact project, gain valuable experience with Halo, and help shape the future of IT service management within a busy MSP environment.

How to apply: 

If this sounds like an opportunity for you, please call Anup at 09 579 7929 or email at anup@rwa.co.nz
   
Only people with the right to live and work in New Zealand may apply for this role. For this position, you must be available for an interview in Auckland.