Our client is a fast-growing, mission-driven technology company at the forefront of digital transformation in the water sector. Combining deep industry expertise with advanced analytics and AI, they partner closely with utilities to solve complex, real-world infrastructure challenges. Backed by strong international success and now expanding across ANZ, they offer the rare opportunity to join a scaling business where innovation, environmental impact, and customer collaboration sit at the core of everything they do.

About the Opportunity

Wastewater utilities across the world are undergoing rapid digital transformation. Real-time sensors, predictive analytics, and AI are reshaping how networks are managed—reducing pollution events, preventing flooding, and improving operational efficiency.
This role is Victoria Based (Australia) but may require travel across ANZ.

As Customer Success Manager, you will

• Lead onboarding and implementation for new utility clients
• Act as the key bridge between client operational teams and technical product teams
• Run workshops and support requirements gathering
• Ensure customers are continuously realising measurable value
• Provide feedback that shapes product evolution
• Build long-term, trusted partnerships across ANZ utilities

This role involves regular engagement with operations, asset management, and executive stakeholders, often with frequent client interaction and travel across the region.

What You’ll Bring

• 5+ years’ experience within wastewater, utilities, environmental services, or related sectors
• Experience working within or alongside utilities (asset management, modelling, compliance, consulting, operations, etc.)
• Strong stakeholder engagement skills, comfortable working with technical and operational teams
• Commercial awareness, without being purely sales-driven
• Ability to operate autonomously in a fast-paced, scaling environment
• Existing network across Australian or New Zealand utilities highly advantageous

Machine learning or AI experience is not required—but curiosity and comfort engaging with technology is important.

Why This Role?

• Be part of a company at the forefront of AI in environmental infrastructure
• Play a key role in ANZ market growth
• High-touch, collaborative customer engagement model
• Meaningful work with real-world environmental impact
• Hybrid/remote flexibility with client-facing engagement

If you’re someone who understands utility challenges, enjoys building trusted partnerships, and wants to be part of the digital transformation of the water sector—this is a rare opportunity to make a tangible difference.

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