IT Support Engineer (Level 1) – 12 Month Fixed Term Contract


We are currently seeking a Level 1 IT Support Engineer to join a well-established professional services organisation in Auckland on a 12-month fixed term contract.
This role is ideal for someone who enjoys working in a fast-paced, user-facing environment, providing high-quality frontline IT support and ensuring a smooth technology experience for staff. You will be the first point of contact for IT support, assisting users with day-to-day technical issues, troubleshooting problems, and ensuring tickets are managed and resolved efficiently.

About the Role
As the Level 1 Support Engineer, you will provide responsive and professional support across core workplace technologies while maintaining strong ticket management and documentation standards.
Your responsibilities will include:

• Acting as the first point of contact for IT support requests
• Logging, categorising, and resolving incidents and service requests via the ticketing system
• Troubleshooting Windows devices, laptops, peripherals, and standard applications
• Supporting Microsoft 365 applications including Outlook, Teams, Word and Excel
• Preparing equipment and completing joiner, mover, and leaver tasks
• Assisting with meeting room technology and presentation issues
• Escalating more complex technical issues to senior support teams when required
• Maintaining clear and accurate ticket notes, documentation, and knowledge articles

About You


You will bring a strong customer service mindset and enjoy helping users solve technical issues in a professional environment.
To be successful you will have:

• Experience in a Service Desk or IT Support role (Level 1)
• Basic troubleshooting experience across Windows endpoints and Microsoft 365
• Experience using IT ticketing systems and managing support requests
• Strong communication skills and the ability to support non-technical users
• Good attention to detail with ticket documentation and follow-up
• Strong time management and ability to prioritise workloads

Desirable

• Exposure to ITIL or structured IT service management environments
• Experience supporting professional services or corporate environments
• Entry-level IT qualifications or certifications (or currently studying)

What’s on Offer

• 12 month fixed-term contract
• Monday to Friday business hours (no shift work)
• Opportunity to work within a professional and collaborative environment
• Exposure to modern workplace technologies
• A supportive team with opportunities to build your IT support experience

Apply If you are a motivated IT Support professional looking to gain experience in a well-structured support environment, we would love to hear from you.

Apply now with your CV and brief cover letter.

Only candidates currently residing in New Zealand with full legal working rights will be considered