Industry
IT & Telecomms
Job type
Permanent / Full Time
Location
Auckland
The Role
- Work for a New Zealand success story
- 5 days on site
- Auckland central location
The Opportunity
About the role
This is a hands-on Senior IT Support Engineer opportunity with a strong mix of end-user support, infrastructure management and technical troubleshooting.
You will support users across Auckland, regional sites and international locations, working as part of a small, collaborative IT team. The role is well suited to someone who enjoys being close to the business, solving issues properly and taking ownership rather than simply passing tickets through an escalation queue.
The position has a strong service delivery focus, with most of your time spent supporting users, resolving tickets and troubleshooting day-to-day technical issues. Alongside this, you will also take ownership of core infrastructure, including networks, servers, virtual machines, Microsoft 365 and identity systems.
About the company
Our client is a fast-growing global business known for innovation, pace and ambitious growth across multiple consumer and technology-led markets. With teams across New Zealand, Australia, the US, Asia and Europe, they offer a broad, fast-moving environment where technology plays a key role in keeping the business operating at scale.
Why this role?
• Broad role across support, infrastructure, networking, M365 and identity
• Join a lean IT team where you can take ownership and make improvements
• Global user base with a strong mix of BAU support and technical problem-solving
What you’ll be doing
• Providing hands-on L1/L2 support to local and remote users
• Taking ownership of more complex L2/L3 issues through to resolution
• Supporting core infrastructure across networking, servers, virtual machines and cloud services
• Working across Microsoft 365, Azure AD / Entra ID, Windows and endpoint environments
• Troubleshooting recurring issues and implementing long-term fixes
• Supporting senior stakeholders and business-critical users
• Working with vendors on infrastructure, support and technical improvements
• Helping improve ticket quality, resolution times and overall IT service delivery
Key experience
• 5+ years’ experience across IT support, systems or infrastructure
• Strong hands-on experience with Microsoft 365, Azure AD / Entra ID and Windows environments
• Good networking knowledge across switches, firewalls and Wi-Fi
• Proven L2/L3 troubleshooting and root cause analysis capability
• Experience supporting servers, virtual machines and endpoint management
• Exposure to multi-site or regional support environments
• A collaborative, ownership-led approach and willingness to work in a lean team
This is a permanent role based 5 days a week in the office. Only candidates with full legal New Zealand working rights, currently located in New Zealand will be considered for this role.
Job ref:DD4054508
This is a hands-on Senior IT Support Engineer opportunity with a strong mix of end-user support, infrastructure management and technical troubleshooting.
You will support users across Auckland, regional sites and international locations, working as part of a small, collaborative IT team. The role is well suited to someone who enjoys being close to the business, solving issues properly and taking ownership rather than simply passing tickets through an escalation queue.
The position has a strong service delivery focus, with most of your time spent supporting users, resolving tickets and troubleshooting day-to-day technical issues. Alongside this, you will also take ownership of core infrastructure, including networks, servers, virtual machines, Microsoft 365 and identity systems.
About the company
Our client is a fast-growing global business known for innovation, pace and ambitious growth across multiple consumer and technology-led markets. With teams across New Zealand, Australia, the US, Asia and Europe, they offer a broad, fast-moving environment where technology plays a key role in keeping the business operating at scale.
Why this role?
• Broad role across support, infrastructure, networking, M365 and identity
• Join a lean IT team where you can take ownership and make improvements
• Global user base with a strong mix of BAU support and technical problem-solving
What you’ll be doing
• Providing hands-on L1/L2 support to local and remote users
• Taking ownership of more complex L2/L3 issues through to resolution
• Supporting core infrastructure across networking, servers, virtual machines and cloud services
• Working across Microsoft 365, Azure AD / Entra ID, Windows and endpoint environments
• Troubleshooting recurring issues and implementing long-term fixes
• Supporting senior stakeholders and business-critical users
• Working with vendors on infrastructure, support and technical improvements
• Helping improve ticket quality, resolution times and overall IT service delivery
Key experience
• 5+ years’ experience across IT support, systems or infrastructure
• Strong hands-on experience with Microsoft 365, Azure AD / Entra ID and Windows environments
• Good networking knowledge across switches, firewalls and Wi-Fi
• Proven L2/L3 troubleshooting and root cause analysis capability
• Experience supporting servers, virtual machines and endpoint management
• Exposure to multi-site or regional support environments
• A collaborative, ownership-led approach and willingness to work in a lean team
This is a permanent role based 5 days a week in the office. Only candidates with full legal New Zealand working rights, currently located in New Zealand will be considered for this role.
Job ref:DD4054508